Q: What
information do I need to provide when making room
reservation:
A: 1. Your Full Name
(first and last name)
2. Your
nationality
3.
Arrival date
4.
Departure date
5. Rooms types
and Prices
6. Number
of rooms required
7.
Number of person?
8.
Your email address. |
| Q: Do I get hotel
voucher and receipt upon completion of
payment? |
|
A: For Instant
Confirmation, you can print your voucher
and receipt immediately upon completion of
payment. This gives you the pertinent phone
numbers, dates, and locations as well as the
amount paid.. |
| Q: If I ordered
online and received a receipt page and email
confirmation, do I need to call the hotel to
reconfirm my reservation? |
A: Even if you just ordered your hotel
reservation online, you can always call the hotels
to reconfirm your
reservation.
|
| Q: What happens if
the online hotel reservation system is not working
and I need to make the reservations right away?
|
| A: Hotel reservation website
will list a telephone number to serve our
customers during periods of system-outage due to
maintenance or upgrades of the web-based ordering
system. This allows you to complete your
reservation in a timely
manner. |
| Q: We have
children and the website is saying we need to book
two rooms. |
| A: The maximum number
of people in a room is three including an extra
bed. However we can accommodate infants with free
cots sharing their parents' room and extra bed at
1,000 Baht for children under 12 years old include
ABF. Soon after making your reservation please
call the hotel directly in order to check the
availability and book a cot or extra
bed. |
| Q. How do I cancel
my reservation? |
|
A. All major international credit card accepted
i.e. AMEX, VISA, Master Card, JCB and Diners
Club. |
| Q: My credit card
number is correct, but it is not accepted / I am
getting an error while making a payment.
Why? |
|
A: There are a few possibilities:
-
Make sure you are not using a proxy internet
connection. A direct connection to
internet is
required for security purpose
- Our Payment
Gateway opens in a new Windows. Make sure that pop
up blocking
software/features are turned off
- Make sure the input details are correct
- Make sure the card expiration date do not
precede the reservation date.
- Make sure you
have not reached your credit limit
- If you
get an error apart from the reasons above, please
contact us |
| Q: I'm sure I
booked for two adults but when I received my
confirmation it says only one adult. Do I need to
get this changed before I
arrive? |
| A: Our rates are charged per room rather
than per person, so this does not affect the price
you pay. There is no problem if you have not
entered the correct number of guests. We will
simply change this at check-in. Please note the
maximum capacity is two adults per
room. |
| Q: Are all hotel
prices inclusive of all taxes and service
charges? |
| A: Hotel prices displayed on our site are
nett. They are inclusive of all taxes and
applicable service charges. |
| Shuttle
Service |
| Q: Are Airport
Transfers included in the hotel price?
|
| A: As a general rule, it is not inclusive
airport transfers. |
| Q: What is the
cost to travel by limousine? Are reservations
required? |
| A: Costs vary by number of persons. By car at
1,200 baht per way. By van at 1,500 baht per way.
Please note, a reservation is required for
Limousine Service. You can reserve your limousine
online directly or email us. |
| Q: How far in
advance must I reserve? |
|
A; Reservations can be made 24 hours in
advance. However, we highly recommend you to make
your reservations in
advance. |
| Q: Are your
limousine non smoking? Air conditioned? How many
do they seat? |
|
A: All limousine are non smoking and air
conditioning. The vehicles are primarily made up
of vans with seating for up to 6 passengers or car
with seating for up to 3
passengers. |
| Q: What's up if my
arriving flight is delayed? |
|
A: We will wait up to one hour after the
scheduled arrival time of the carrier. After this
time we will try our hardest possible to transfer
you, but we cannot undertake any responsibility if
this is not possible. |
| Q: How far is
Woraburi Phuket Resort and Spa from Phuket
International Airport? |
|
A: The distance between Phuket
International Airport to our resort is about 45
Km. Traveling time is approximately 45
minutes. |
| General Hotel
Information |
| Q: What are the
standard check in and check out times of the
hotel? |
| A: The standard check-in time is 2:00
p.m. and check out is at 12:00 a.m. If you request
in advance for early check-in/late check out, we
will make every effort to entertain you, subject
to space availability.
|
| Q: Is it possible
to check-in earlier? |
|
A: It is sometimes possible to check in
earlier, however, this depends on availability and
cannot be guaranteed. However, to be sure of
having the room ready upon arrival, you can
reserve the room from the night (paid)
before. |
| Q: Can I have a
late check-out? |
|
A: It is possible to have a late check
out and the charges are as follows:
Check out
after 12:00 a.m. – 2:00 p.m. FOC but subject to
room availability.
Check out after 6:00 p.m. An
additional room night will be charged at the
regular room rate |
| Q: Where is
breakfast served and times? |
|
A: breakfast buffet is served in the Smile
Restaurant on the 1st floor from 6:30 am to 10:00
am. |
| Q: Do the rooms
have private balcony? |
|
A: Every room have private
balcony. |
| Q: Can I access to
the internet in guestrooms? |
|
A: Yes, connections are available in every
room. |
| Q: How many people
can stay in one room? |
|
A: Each guest room can accommodate a maximum of
three people. Please note that the third bed will
be a rollaway bed. |
| Q: Do you have
twin, triple and quadruple
rooms? |
|
A: We do have twin rooms. For triple
rooms, an extra bed must be added. However, no
quadruple rooms are available.
|
| Q: Can we book
sightseeing tours directly at the
hotel? |
|
Yes, you can. The tour desk located the lobby
area. Excursions are available to all the main
tourist attractions. |
| Q. Why do I have
to pay for the Key Deposit? |
|
A. To guarantee any losing of key card at 2,000
baht/room/stay. Hotel will return key deposit to
guests on the departure
date. |
| Q: Are there
meeting & conference facilities for groups?
|
|
A: Yes, there are 2 rooms with flexible
meeting and conference spaces. For more details
please contact us at bkksales-phuket@woraburi.com |
| Q: What type of
fitness centre is available?
|
|
A: We offer a moderately sized fitness
facility, located on the first floor of the hotel.
Open daily from 7:00 a.m. to 9:00 p.m.
|
| Q: Do you offer
discounts for a group booking?
|
|
A: For details of the group rates which
are available, please contact the hotel’s Sales
Department. The e-mail address is bkksales-phuket@woraburi.com
|
| Q: What is the
currency in Thailand? |
|
A: It’s Thai Baht. Check the current
exchange rate on our Quick
Reservation. |
|
|
Thai 
Through our
hotel website at www.woraburiphukethotel.com
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