Woraburi Phuket Hotel
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Booking FAQs

Q. How many ways I can book a hotel room at Woraburi Phuket Resort & Spa?

A. You can book Woraburi’s hotel room in 5 difference ways;
1. Via Internet.
Through our hotel website at www.woraburiphukethotel.com <http://www.woraburiphukethotel.com/>
2. Via our Reservation Center.
You can call our Reservation Center Hotline Monday - Saturday at 9:00 am - 6:00 pm. Please dial +662 256-0890 extension 703 to 705
3. Direct Booking with Hotel’s Front Desk
4. Via E-mail
Please have all information (per below questions) email to
sales-phuket@woraburi.com <mailto:sales-phuket@woraburi.com>
5. Via Fax
Please have all information (per below Questions) fax to +662 256 0740

Payment: Over the phone, our call center associate will let you know the prices you will pay. Confirmation letter detailing hotel bank account for money transfer or credit card to guarantee your booking will be provided. Please FAX your bank transfer slip to hotel for reference and present it to hotel’s front deck upon arrival.

Q: What information do I need to provide when making room reservation:
A: 1. Your Full Name (first and last name)
     2. Your nationality
     3. Arrival date
     4. Departure date
     5. Rooms types and Prices
     6. Number of rooms required
     7. Number of person?
     8. Your email address.

Q: Do I get hotel voucher and receipt upon completion of payment?

A:  For Instant Confirmation, you can print your voucher and receipt immediately upon completion of payment. This gives you the pertinent phone numbers, dates, and locations as well as the amount paid..

Q: If I ordered online and received a receipt page and email confirmation, do I need to call the hotel to reconfirm my reservation?
A: Even if you just ordered your hotel reservation online, you can always call the hotels to reconfirm your reservation.

Q: What happens if the online hotel reservation system is not working and I need to make the reservations right away?
A: Hotel reservation website will list a telephone number to serve our customers during periods of system-outage due to maintenance or upgrades of the web-based ordering system. This allows you to complete your reservation in a timely manner.

Q: We have children and the website is saying we need to book two rooms.
A:  The maximum number of people in a room is three including an extra bed. However we can accommodate infants with free cots sharing their parents' room and extra bed at 1,000 Baht for children under 12 years old include ABF. Soon after making your reservation please call the hotel directly in order to check the availability and book a cot or extra bed.

Q. How do I cancel my reservation?

A. All major international credit card accepted i.e. AMEX, VISA, Master Card, JCB and Diners Club.

Q: My credit card number is correct, but it is not accepted / I am getting an error while making a payment. Why?

A:  There are a few possibilities:
- Make sure you are not using a proxy internet connection. A direct connection to
internet is required for security purpose
- Our Payment Gateway opens in a new Windows. Make sure that pop up blocking
software/features are turned off
- Make sure the input details are correct
- Make sure the card expiration date do not precede the reservation date.
- Make sure you have not reached your credit limit
- If you get an error apart from the reasons above, please contact us

Q: I'm sure I booked for two adults but when I received my confirmation it says only one adult. Do I need to get this changed before I arrive?
A:  Our rates are charged per room rather than per person, so this does not affect the price you pay. There is no problem if you have not entered the correct number of guests. We will simply change this at check-in. Please note the maximum capacity is two adults per room.

Q: Are all hotel prices inclusive of all taxes and service charges?
A: Hotel prices displayed on our site are nett. They are inclusive of all taxes and applicable service charges.

Shuttle Service
Q: Are Airport Transfers included in the hotel price?
A: As a general rule, it is not inclusive airport transfers.

Q: What is the cost to travel by limousine? Are reservations required?
A: Costs vary by number of persons. By car at 1,200 baht per way. By van at 1,500 baht per way. Please note, a reservation is required for Limousine Service. You can reserve your limousine online directly or email us.

Q: How far in advance must I reserve?

A;  Reservations can be made 24 hours in advance. However, we highly recommend you to make your reservations in advance.

Q: Are your limousine non smoking? Air conditioned? How many do they seat?

A:  All limousine are non smoking and air conditioning. The vehicles are primarily made up of vans with seating for up to 6 passengers or car with seating for up to 3 passengers.

Q: What's up if my arriving flight is delayed?

A:  We will wait up to one hour after the scheduled arrival time of the carrier. After this time we will try our hardest possible to transfer you, but we cannot undertake any responsibility if this is not possible.

Q: How far is Woraburi Phuket Resort and Spa from Phuket International Airport?

A:  The distance between Phuket International Airport to our resort is about 45 Km. Traveling time is approximately 45 minutes.

General Hotel Information
Q: What are the standard check in and check out times of the hotel?
A:  The standard check-in time is 2:00 p.m. and check out is at 12:00 a.m. If you request in advance for early check-in/late check out, we will make every effort to entertain you, subject to space availability.   

Q: Is it possible to check-in earlier?

A: It is sometimes possible to check in earlier, however, this depends on availability and cannot be guaranteed. However, to be sure of having the room ready upon arrival, you can reserve the room from the night (paid) before.

Q: Can I have a late check-out?

A:  It is possible to have a late check out and the charges are as follows:
Check out after 12:00 a.m. – 2:00 p.m. FOC but subject to room availability.
Check out after 6:00 p.m. An additional room night will be charged at the regular room rate

Q: Where is breakfast served and times?

A: breakfast buffet is served in the Smile Restaurant on the 1st floor from 6:30 am to 10:00 am.

Q: Do the rooms have private balcony?

A: Every room have private balcony.

Q: Can I access to the internet in guestrooms?

A: Yes, connections are available in every room.

Q: How many people can stay in one room?

A: Each guest room can accommodate a maximum of three people. Please note that the third bed will be a rollaway bed.

Q: Do you have twin, triple and quadruple rooms?

A:  We do have twin rooms. For triple rooms, an extra bed must be added. However, no quadruple rooms are available.

Q: Can we book sightseeing tours directly at the hotel?

Yes, you can. The tour desk located the lobby area. Excursions are available to all the main tourist attractions.

Q. Why do I have to pay for the Key Deposit?

A. To guarantee any losing of key card at 2,000 baht/room/stay. Hotel will return key deposit to guests on the departure date.

Q: Are there meeting & conference facilities for groups?

A:  Yes, there are 2 rooms with flexible meeting and conference spaces. For more details please contact us at bkksales-phuket@woraburi.com

Q: What type of fitness centre is available?

A:  We offer a moderately sized fitness facility, located on the first floor of the hotel. Open daily from 7:00 a.m. to 9:00 p.m.

Q: Do you offer discounts for a group booking?

A:  For details of the group rates which are available, please contact the hotel’s Sales Department. The e-mail address is bkksales-phuket@woraburi.com

Q: What is the currency in Thailand?

A:  It’s Thai Baht. Check the current exchange rate on our Quick Reservation.

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Woraburi Phuket  |   Rooms   |  Rate & Reservation  |  Restaurant  |   Facilities  |   Photo Gallery  |   Contact Us   |   Booking Faq  |   Testimonial

Woraburi Phuket Resort & Spa
198-200 Patak Road, Karon Beach, Muang District, Phuket 83100 Thailand
Tel : +66 (0) 7636 3050 Fax : +66 (0) 7636 3099
Woraburi Phuket Resort & Spa Bangkok Office
128/9 Sukhumvit Soi 4, Klongtoey, Bangkok 10110 THAILAND
Tel : +66 (0) 2 256- 0890   Fax : +66 (0) 2 256 0740

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